Frequently Asked Questions

In this case you are the designer, and you simply need a technician who can execute your idea using computer software. I bring concept thinking as well as execution to a project, and that’s more than you’re looking for. I’m not the right fit for you.

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, such as High-res JPG, PNG format and AI scale-able source file format.

Fill out your creative brief and before we begin designing, All of our logo design package require full payment before starting work.

We will try our best in our revision process to make it even better, but we believe aesthetics is entirely subjective, of course you have right to dislike the logo designed by us, but that doesn't mean it is bad at all. We hope that you trust in us as our team has designed a lot of great logos for many award winning businesses, which base on our experience, will alleviate any doubt you might have. If you ever encounter this problem, we will suggest you to follow the instructions below which may help solve your problem in an assuring way: ​ 1) Do listen & consider the designer’s explanation before judging the logo 2) Present to us a logo design references that most satisfies and suits you 3) Held a mobile discussion session with the logo designer 4) Make sure the designer fully understands your expectations 5) Instead of blaming, do encourage the designer to make it even better

All logo designs created by our designers are 100% original. If the client discovers any plagiarism works from our logo designs with evidence, the client is allowed to request a full refund or request our designers to redesign the design concept.

First draft delivery in 10 workings days, We take your project seriously and our designers need time to carry on the Logo Design Process to deliver the best logo for you.

Yes. We use internet-standard security measures to make sure your information is secure while browsing our site.

Clients' feedback is very important & helpful to us when it comes to perfecting logo designs. We appreciate every comment & feedback we received with full attention. However, there are times when some feedback offers no clear reasons & lack rationality that makes our designers confused. This will lead to rounds & rounds of revisions that will only result with the same dissatisfaction. We encourage our clients to give fair & clear feedback with constructive reasons so that we may revise the logo to the best & not waste time with rounds & rounds of revisions. ​ Below are two examples that are considered as “Rational Feedback”: ✓ We have discovered that the logo concept is too similar & familiar with a certain competitor. We are worried that our customers will confuse the two brands, so we hope to request a revision and redesign. ✓ We realized that the conceptual direction of the logo design is incorrect, it may be that the designer had misunderstood, so we hope to request a revision and redesign. ​ Below are two examples that are NOT considered as “Rational Feedback”: ✘ My friends & I didn’t like the logo design. I want a revision and redesign. ✘ I felt like the logo design lacked a little sense. It can be done more towards my liking. I want a revision and redesign. ​ (Please note that the examples above are NOT opinions & criticisms towards our clients’ ways of expression or language capabilities. They are examples of feedback with & without a proper guide, direction & reasons for our designers to best design the logos & save our clients time.) ​ "Rational Feedback" rights are reserved by SENSEPLUS.

MYR. If you are in overseas company, we are acceptable in USD, below are the approx latest currency rates: (4.43 Malaysian Ringgit equals 1.00 US Dollar)

We’ve designed thousands of logos over the past decade. We’ve learned valuable things along the way, sharpened our skills and have a proven portfolio of successful brands. Most people agree this is worth something.

Just fill up the logo creative brief and choose the package that suit for you. After we received the full payment, we will review your creative brief and contact you with any questions or clarification. We’ll assign the project to our designers, and your Logo will be ready in 10 working days.

Our services are not refundable based on the agreement which we believe you have read before picking up our services. In our pass 10 years experience in the logo design industry, we understand that every person has different opinions or preferences. Occasionally, there will be people who is dissatisfied no matter how great our logo design is, and the only thing we can do is try our best to explain or revise to meet their expectations, even though sometimes they have bad taste in professional aesthetics. ​ Customers is always right, but we strongly suggest customers not to pass all responsibilities to designers. Speaking in an intimidating or insulting way, intentional or unintentional, will only make the designer feel depressed and decreases morale, which creates more problems rather than helping in solving the current problem, and ultimately making the design even worst. So we suggest customers to encourage instead of blaming, which we believe is the smartest way to solve a problem. ​ Ultimately if you are still dissatisfied with the design, we have no choice but to suggest you in finding other designers that best suits you. ​ All the above written are our heartfelt words, which we would like to apologise in advance if you were offended by some statements. Ultimately, we hope everything goes well for you and our services will achieve your expectations. Peace!

No, our prices are fair, and our clients receive excellent value for their investment.

Yes, we have a partnership with trademark agents. We will provide your contact for them, they will assist in checking your logo availability and suggest the cost varies significantly depending on how many categories you wish to apply. We have partnered with Trurify, an international copyright agency, to ensure copyright compliance for your logo design. If you would like to learn more about their services, please visit their website at www.trurify.com. For easier understanding, please refer to the following chart.

We're only accept the local (Malaysia) ATM or internet banking, our bank account is stated below. Bank Name : Maybank (Malayan Banking Berhad) Account Name : SENSEPLUS DESIGN SDN BHD Account Number : 514066551797 Bank Address : G Floor, Wisma Lee Kay Kuan, Lot 14408, Jalan Genting Kelang, 53200 Kuala Lumpur Bank Swift Code : MBBEMYKL

Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn't do anything that you wouldn't do.

Yes, all our logos are designed using vector graphics which are scale-able to any size without losing quality. They are also designed with thought given to size and spacing so they will look the best across a wide range of mediums; on-screen, in print, vehicle signage etc.

Is the sample logo below considered a plagiarism work from the Nike Logo? NO & DON’T WORRY! The tick symbol is not originally created by Nike. The tick symbol is a common symbol that can be reused by any brand without any copyright issues! Unless the design is copied to the extent that it looks exactly the same, then it is considered as a plagiarized work.

At SensePlus, we are 100% against plagiarism work. A logo should be designed specifically for your company with connotation. A plagiarism work may not reflect your company's values.

Revisions are the best way to make the logo we’ve designed even better & matches your satisfaction. Through our years of experience, we have developed a procedure for us to deliver the best work & to also save your time. Our revisions procedure are as follows: ​ 1. You may pick only one from the three logo options of Version One we’ve presented & we will amend according to your feedback. 2. Based on your feedback, we will start working for Version Two, which we will then provide Two amended versions based on the option you picked from Version One. For example, if you pick Option One, we will only amend & present Two more options based on your feedback & maintain the overall idea & concept of Option One. 3. Note that revisions do not include redo or redraw. Our amendments are for minor amendments such as minor shape changes, remove certain elements, add on certain elements, color changes, font changes or alignment changes. We will not redraw or redo the whole illustration or concept of the logo as it is against our company policy. So in Version Two, the Two amended options will only have these minor changes as mentioned above. 4. All logo packages have only 5 revisions, so the following versions (Version 3,4,5 & 6) will also follow the same procedure as above, meaning each version will only present 2 amended options. 5. After you have satisfied with the amendments, we will proceed with output & you can get your logo in no time! We strongly advise our clients to give us "Rational Feedback" so we can make the best from these revisions. Our procedure above is to make sure we deliver the best work & save your time, this also means that communications between us must be clear, productive & reasonable.

Absolutely not. We have a well trained team of designers, which have an average of 3+ years experience in logo and branding design for various businesses. We assign projects based on that individual designer’s expertise. For instance, one designer might be really good at hipster logos whereas another is really good at cosmetic logos. Our Design Director are experts at making sure to pick the right designer for the right job.

No, our prices are fair, and our clients receive excellent value for their investment.

Absolutely. 80% of our clients are not local, so we adept at managing projects long distance. I’ll send PDF proofs or recorded video presentations by email, we can talk on the phone, chat over video on Zoom or any combination of those.

Simply put, we don’t share or sell your information to a third party without your explicit permission. In other words, we wouldn't do anything that you wouldn't do.

We can help you with naming, taglines, mission statements, or other short messaging for your brand (of course with extra charges). But when it comes to lengthy copy for editorial guidelines, presentations, brochure, or websites, that’s not a service we provide.

We want you to be able to actually use your designs, so we’ll give you your design files in everything you need, such as High-res JPG, PNG format and AI scale-able source file format.

If you are not sure what you need, that’s okay. We enjoy collaborating with clients to determine what is required to help them achieve their goals. We do this by gaining a clear understanding of your situation and budget.

Not to sound like we’re dating here, but compatibility is important. Take a look at our brandfolio. Does it have the general style you’re after? You need a designer whose work matches the aesthetic you’re aiming for. You might love how a designer presents their work, or they have a great reputation, or you genuinely like them as a person. But if their body of work doesn’t feel like you could imagine your project fitting in, you should look elsewhere. Designers can design in different styles, but their own unconscious preferences will act like a magnet pulling the design back to their sweet spot. Which hopefully is the reason you selected them in the first place.

Fill out your creative brief and before we begin designing, All of our logo design package require full payment before starting work.

MYR. If you are in overseas company, we are acceptable in USD, below are the approx latest currency rates: (4.43 Malaysian Ringgit equals 1.00 US Dollar)

Depending on the number of deliverables involved, it usually takes us anywhere from 1-3 months for a branding package with a few additional pieces of brand collaterals.

You do. Unless there are separate contracts with third parties such as illustrators, writers or photographers that state otherwise, all rights to the final artwork (this does not include any unused concepts) transfer to you once your project is paid in full. We reserve the right to use the work in my portfolio and for self-promotional purposes.

Yes. We use internet-standard security measures to make sure your information is secure while browsing our site.

We're only accept the local (Malaysia) ATM or internet banking, our bank account is stated below. Bank Name : Maybank (Malayan Banking Berhad) Account Name : SENSEPLUS DESIGN SDN BHD Account Number : 514066551797 Bank Address : G Floor, Wisma Lee Kay Kuan, Lot 14408, Jalan Genting Kelang, 53200 Kuala Lumpur Bank Swift Code : MBBEMYKL

No. Our time (and yours) is limited, and we believe that a responsible process narrows focus and helps us to avoid pursuing dead-end concepts and ongoing changes. Typical projects go through one or two rounds of fairly minor revisions because of this process.

Our services are not refundable based on the agreement which we believe you have read before picking up our services. In our pass 10 years experience in the branding design industry, we understand that every person has different opinions or preferences. Occasionally, there will be people who is dissatisfied no matter how great our design is, and the only thing we can do is try our best to explain or revise to meet their expectations, even though sometimes they have bad taste in professional aesthetics. ​ Customers is always right, but we strongly suggest customers not to pass all responsibilities to designers. Speaking in an intimidating or insulting way, intentional or unintentional, will only make the designer feel depressed and decreases morale, which creates more problems rather than helping in solving the current problem, and ultimately making the design even worst. So we suggest customers to encourage instead of blaming, which we believe is the smartest way to solve a problem. ​ Ultimately if you are still dissatisfied with the design, we have no choice but to suggest you in finding other designers that best suits you. ​ All the above written are our heartfelt words, which we would like to apologise in advance if you were offended by some statements. Ultimately, we hope everything goes well for you and our services will achieve your expectations. Peace!

At the start of your branding project, we’ll discuss your goals and establish a creative brief. This will set parameters and guide the design process. Since you’re involved in setting those parameters, you can be confident your brand identity will be something you love.

Just fill up the branding creative brief. After we received the full payment, we will review your branding creative brief and contact you with any questions or clarification. We’ll assign the project to our designers, and your branding design process timeline will be ready in 3 working days.

Mood boards are a useful tool helping designers effectively collaborate with clients and team members. Boards can be easily created within a tight timeframe and turn an abstract idea into a real one. This way designers can effectively share their ideas with others because visual material always works better than fluent phrases.

It usually takes at least 6 months for a website to rank on the first page of Google, depending on the difficulty of the keywords used. Due to high competition and the growing trend of SEO optimized websites, it's difficult to predict the exact timeline for achieving a higher ranking.

Absolutely not! We collaborate with clients from all corners of the globe. Our team operates remotely, enabling us to identify the most qualified and suitable individuals to serve our business.

Certainly! We have a wide selection of integration plug-ins, including Mailchimp, Facebook Pixel, Google Analytics, Blog, and many more. Our team can recommend which plug-ins are suitable for your website and assist with any custom integration requests you may have.

No, clients often require our assistance with website updates because some may inadvertently click the wrong buttons, causing the website to malfunction. To prevent such occurrences, it's best to rely on our professional team to manage website updates for you.

Yes, the charges depend on the complexity of the website updates. If the updates are minor, we won't charge any fees.

No, we develop websites on the WIX platform because we are a WIX business partner. WIX provides us with a range of custom designs and tools that not only enhance the aesthetics of your website, but also improve its visibility on search engines. This can be particularly beneficial for businesses that rely on online traffic to drive sales or engagement.

There are potential risks of losing Google ranking when redesigning or redeveloping a website. However, if the redesign is done correctly with proper SEO considerations, it's possible to maintain or even improve your website's Google ranking.

We offer Domain & Hosting services for managing domain name and hosting purchase. This includes ensuring reliable and secure hosting, managing domain registration and renewals, and maintaining accessibility to the website. Renewals are required annually, with hosting priced at RM1900/yr and domain at RM100/yr. Our Standard Web Maintenance service covers bug fixes, firmware updates, fixing broken links, and security checks. Regular maintenance is essential for website security and functionality, and our team is committed to ensuring your website runs efficiently. This service requires an annual renewal fee of RM800/yr. Total : RM2,800/yr

You can view a clear explanation of how each function works and what is included in the package by hovering your mouse over the (?) symbol in the package details chart. Please note that this feature is only available on a PC.

The level of difficulty for updating an existing website depends on the complexity of the changes required. We will assess the changes needed and provide an estimated timeline for completion. Our team will discuss the requirements with the client before proceeding with the necessary steps.

We target a 6-8 week turnaround, but the project's speed depends on the client's input, feedback, and content readiness. Complex functionality may also lengthen the development process.